Emergency Board-Up and Make-Safe
We arrive within 45 minutes, secure the breach with a proper emergency board-up and tarping, shore anything unstable, and start water extraction if rain or snow already got in.
24/7 Emergency Restoration Commercial & Residential
Impact Damage Restoration
One accountable team for the whole loss: emergency response, drying and cleanup, the full insurance claim, and the rebuild.
Firstline Restoration provides 24/7 Impact Damage Restoration across the GTA. We respond within 45 minutes, mitigate the damage, and document everything for your insurer, licensed, insured, and WSIB-covered.
45 minEmergency response
20+Years in business
24/7Always available
5.0★Google rated
24/7 Dispatch
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Calling is fastest for active emergencies. 45-min emergency response · free assessment · we work directly with your insurance.
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Calling is fastest for active emergencies. 45-min emergency response · free assessment · we work directly with your insurance.
5-Star Rated Restoration Company
Firstline Restoration is 5-star rated on Google and available 24/7/365 for emergency restoration, claim support, and reconstruction.
5.0 on Google Read our reviews →
Fully Licensed & InsuredWSIB CoveredWorks With All Carriers20 Years in Business45-Min Response
Emergency Response & Claim Support
Impact Damage Restoration: One Team From the Board-Up to the Rebuild
When a vehicle hits the building, a tree comes down on the roof, or a falling object punches an opening in the structure, we secure the opening, make the structure safe, document everything, manage the insurance claim, and rebuild, one accountable team from the first hour to the last.
Firstline Restoration is open 24/7/365 with a 45-minute emergency response. A sudden impact leaves the property exposed to weather, intrusion, and further collapse, so the first job is to stop the loss from getting worse: board-up over the breach and shoring where the structure is compromised.
From there we move through a single ordered process, make safe, assess the structure, document the loss, manage the claim, and rebuild, so you are never handed off between a board-up crew, a restorer, and a separate contractor. For 20 years we have handled impact losses on homes and commercial buildings across the GTA, and every trade on a Firstline project is fully licensed, insured, and works to code.
45min Average emergency
response time
response time
What's Included
The Kinds of Impact Damage We Handle
Impact damage is sudden physical force against a building, and the structural breach, openings, and safety exposure it leaves behind. Each source leaves a different problem, and the rebuild has to match what the impact actually did.
- Vehicle into building: A car or truck through a storefront, garage, or exterior wall takes out framing, masonry, and glass, and sometimes a load-bearing element. We shore and board up the opening, then assess whether the wall above is still carrying load.
- Fallen trees: A tree or large limb can crush the roof assembly and open the envelope to rain. We make the area safe, remove the load carefully, tarp the opening, and dry out anything the rain reached.
- Falling objects: Construction debris, failed equipment, signage, or storm-driven objects can breach a roof, skylight, or wall and damage finishes and contents below.
- Structural breaches and openings: Any hole in the envelope is a weather and security problem until it is closed. We board up and tarp first, then plan the permanent repair.
When to Call
Safety, Weather, and Security: Why the First Hours Matter
An impact loss is rarely just the visible hole, the real risks are what the opening exposes the building to next, so call the moment it happens. If a vehicle or tree struck a load-bearing wall, column, or roof, the area can be unstable, so we shore it before anyone works underneath.
An open roof or wall lets rain, snow, and wind in, turning an impact loss into a water loss, so fast board-up and tarping keep the weather out. And a breached storefront, garage, or wall leaves the building and its contents open to entry until we secure it.
Scope of Work
How a Firstline Impact Loss Goes From Breach to Finished
Structural Assessment
With the site safe, we determine what the impact did to framing, load paths, roof assembly, masonry, and the envelope. Where load-bearing elements are compromised, we move into full structural damage restoration rather than patching over it.
Documentation and the Insurance Claim
We photograph and document the breach, the structural findings, materials, and contents before anything is removed, then manage the claim with your carrier end to end. See our insurance claim restoration assistance.
Repairs and Rebuild
We do not stop at cleanup. We rebuild the wall, roof, storefront, or structure back to pre-loss condition or better through our reconstruction services, every trade licensed, insured, and working to code.
Property & Structural
Residential and Commercial Impact Damage
For a homeowner, a car through the garage, a tree on the roof, a limb through a skylight, the priority is making the house safe, secure, and dry, then getting the structure and finishes properly rebuilt while we handle the claim. For a commercial property the stakes add up fast: a vehicle through a storefront or a breach in a warehouse or office means a building that is open, unsafe, and not operating.
We secure the opening, make the structure safe so you can reopen the rest of the space, and manage the claim and rebuild so disruption to tenants and operations is as short as possible. We handle impact losses across homes, retail, industrial, condo, and managed properties.
When an impact loss also drives water into the building or overlaps with a wider storm event, we carry the whole scope under one team, see water damage restoration and storm damage restoration.
Insurance Claim Help
We Manage the Insurance Claim End to End
Firstline Restoration works with all insurance carriers and manages the impact-damage claim from the first photo to the final invoice.
We document the breach and the structural damage, identify the repair and rebuild work that gets missed when cleanup and reconstruction are split between vendors, and present a complete scope so you can pursue the full value you are owed. We do not guarantee coverage, approval, or a specific payout, those decisions belong to your policy and carrier, but we manage the process so you are not arguing scope alone.
For dedicated claim help, visit insurance claim restoration assistance. We work directly with your insurance company and bill them directly where the carrier allows it. On a covered claim, insurance pays for the approved work and you normally pay only your deductible.
Why Firstline for Impact Damage Restoration
An impact loss touches everything at once, structure, weather, security, contents, and the claim. Splitting it across separate vendors is how scope gets missed and timelines slip. We keep it under one accountable team from the make-safe to the finished rebuild.
- Open 24/7/365 with a 45-minute response: We secure the breach fast, before weather and intrusion make it worse.
- 20 years on impact and structural losses: Restoration and construction experience under one roof, so the rebuild is part of the plan from day one.
- Licensed and insured, WSIB covered: Every trade on a Firstline project is fully licensed, insured, and works to code.
- We manage the claim with all carriers: One team manages the documentation, scope, and communication end to end.
- 5-star rated on Google: Back to pre-loss condition or better, we rebuild, not just clean up.
Related Firstline services include emergency board-up services, structural damage restoration, reconstruction services, and storm damage restoration; for your area, see impact damage restoration in Toronto and impact damage restoration in Mississauga.
How It Works
How the Impact Damage Restoration Process Works
01
Call or request help: Reach us at (416) 900-3508 or submit the form, calling is fastest during an active emergency.
02
Make safe and board up: We secure the opening and shore anything unstable to stop weather and intrusion from making the loss worse.
03
Assess, document, and manage the claim: We assess the structure, document the loss, and manage the claim with your carrier.
04
Rebuild: We rebuild the structure and finishes back to pre-loss condition or better, one team, start to finish.
Impact Damage From Vehicles, Trees, Equipment, or Structural Contact
Impact damage restoration is for physical strikes to a building or property, including vehicle impact, fallen objects, equipment contact, tree impact, forced entry damage, and exterior openings that leave the property exposed.
The priority is stabilization and documentation. Impact damage can affect framing, exterior walls, doors, windows, overhead doors, masonry, roofing edges, interior finishes, utilities, and safety conditions. The scope may also include board-up, temporary protection, structural review, debris handling, water intrusion response, claim documentation, and reconstruction planning.
This page is separated from vandalism because the primary issue is physical building impact and repair sequencing, not intentional surface damage, graffiti, breakage, or malicious property damage.
Our Work View Our Projects
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See Firstline Restoration project examples, restoration work, claim-support documentation, and reconstruction experience across Toronto and surrounding Ontario service areas.
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Companies We've Worked With
Trusted by Leading Organizations
Firstline Restoration serves commercial, institutional, and property-management clients across the GTA.
FAQ
Impact Damage Restoration FAQ
A vehicle hit my building, what should I do first?
Get everyone clear of the impact area and call Firstline Restoration at (416) 900-3508 right away. We respond 24/7/365 within 45 minutes to shore the structure, board up the opening, and make the site safe before the damage spreads.
How fast can Firstline Restoration respond?
We are open 24/7/365 and respond within 45 minutes. With an impact loss, fast response matters because an open wall or roof exposes the building to weather and intrusion until we secure it.
Do you handle the whole job, from board-up to the rebuild?
Yes. We secure the opening, make the structure safe, document the loss, manage the insurance claim, and rebuild, one accountable team. You are not handed off between a board-up company, a restorer, and a separate contractor for the repairs.
A tree fell on my roof, can you remove it and repair the damage?
Yes. We make the area safe, remove the tree or limb carefully, tarp the opening, dry out anything the rain reached, and rebuild the roof and structure back to pre-loss condition or better.
Will you secure the building if it is left open after the impact?
Yes. A breached wall, roof, or storefront is a weather and security risk until it is closed. We board up and tarp the opening on the first visit and keep it secured through the claim and the rebuild.
Is the structure still safe after an impact?
That is exactly what we check. If a vehicle or tree struck a load-bearing wall, column, or roof, the area can be unstable, so we assess the structure and shore it before anyone works under it, then plan the permanent repair.
Does Firstline Restoration handle the insurance claim?
Yes. We work with all insurance carriers and manage the claim end to end, documenting the breach and structural damage, presenting a complete scope, and managing communication. We do not guarantee coverage or a specific payout, since those decisions belong to your policy and carrier.
Do you handle both homes and commercial buildings?
Yes. We handle impact losses across homes, retail and storefronts, industrial buildings, condos, and managed properties, securing the opening, making the structure safe, and rebuilding so disruption is as short as possible.
Can you rebuild the wall, roof, or storefront, not just clean up?
Yes. We rebuild the structure and finishes back to pre-loss condition or better through our reconstruction services, with every trade on the project licensed, insured, and working to code.
How do I request impact damage restoration?
Call (416) 900-3508 anytime or submit the form on this page. Calling is the fastest option during an active emergency.
Get Started
Need Emergency Restoration? Call Firstline.
Call Firstline Restoration 24/7/365 for emergency help, full insurance claim process support, and end-to-end property restoration.
We work with all insurance carriers, help manage documentation and communication, and support the project through restoration and reconstruction when needed.
24/7/365 Emergency Line (416) 900-3508
Request Help Now
Calling is fastest for active emergencies. 45-min emergency response · free assessment · we work directly with your insurance.
Impact Damage Restoration Across the GTA
View all service areas →Firstline Restoration provides 24/7 emergency response for impact damage restoration across Toronto and surrounding Ontario communities.
ActonAjaxAuroraBarrieBoltonBradfordBramptonBrooklinBurlingtonCaledonCambridgeChurchCommercialConcordDisasterEast GwillimburyEmergencyEtobicokeGeorgetownGuelphHalton HillsHamiltonIndustrialKing CityKitchenerKleinburgMapleMarkhamMiltonMississaugaMulti LocationNewmarketNobletonNorth YorkOakvilleOshawaPickeringPreferred VendorProperty ManagementResidentialRestaurantRichmond HillScarboroughSchombergSchoolStouffvilleThornhillTorontoUnionvilleVaughanWaterdownWaterlooWhitbyWoodbridge